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Want to Lead a Customer Service Team From Home? Wayfair Needs Managers

Kaitlyn Blount

by Kaitlyn Blount

Staff Writer

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Being a leader? Awesome!

Being a leader without having to work out of a cubicle? Even better!

Wayfair, the home goods e-commerce store, is hiring two levels of remote customer service managers to oversee teams of virtual consultants. The hours for these work-from-home positions are not specified.

The pay rate isn’t listed for either position, but customer service managers at Wayfair make an average of $17 to $19 per hour, according to Glassdoor salaries.

The company is looking for candidates with strong leadership experience and the ability to effectively manage remotely. That means no getting distracted by your cute K9s who want to play tug-o-war — your team is depending on you.

If management isn’t really your thing or you don’t fit the job requirements, that’s OK. Just mosey on over to our Jobs page on Facebook; we’re always posting new work-from-home jobs there.

Virtual Customer Service Manager at Wayfair

Pay: Not specified

Responsibilities include:

  • Managing and supervising a team of 12 to 18 virtual consultants
  • Coaching and developing consultants
  • Making corrections or taking disciplinary actions as needed
  • Working with HR department and upper management to resolve employee issues
  • Interviewing candidates for hire
  • Conducting call-monitoring reviews
  • Handling escalated customer service complaints
  • Providing backup call support when short-staffed or extremely busy

Applicants for this position must have:

  • At least three years of leadership experience
  • At least one year of experience leading a virtual team
  • Superior oral and written communication skills
  • The proven ability to close performance gaps
  • Strong multi-tasking and problem-solving skills
  • A reliable internet connection
  • A college degree or related  job experience preferred

Apply here for the Virtual Customer Service Manager job at Wayfair.

Senior Virtual Customer Service Manager at Wayfair

Pay: Not specified

Responsibilities include:

  • Managing, developing and coaching managers of virtual inbound teams
  • Analyzing team performance and creating action plans
  • Resolving employee issues
  • Identifying training gaps and working to improve performance
  • Holding regular performance meetings
  • Interviewing candidates for hire
  • Coordinating and implementing reward/bonus programs
  • Taking corrective action as needed
  • Responding to escalated customer service complaints

Applicants for this position must have:

  • At least five years of service management experience
  • A proven history of managing managers of successful, high volume teams
  • At least two years of experience managing virtual teams of 100+ employees
  • Superior oral and written communication skills
  • A proven ability to close performance gaps
  • Strong multi-tasking and problem-solving skills
  • Strong computer and Microsoft Office skills
  • Reliable internet connection
  • College degree or related job experience

Apply here for the Senior Virtual Customer Service job at Wayfair.

Kaitlyn Blount is a staff writer at The Penny Hoarder.