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Help Gamers Keep Gaming as a Remote Customer Support Rep (Part-Time)

Adam Hardy

by Adam Hardy

Contributor

ScoreCard Research

If you alt-tab out of Overwatch to read The Penny Hoarder, then this might be your dream gig.

Sutherland is hiring part-time, work-from-home gamers to join its customer support team. The gaming support/customer service representative will help gamers troubleshoot issues to get them back in the action — from router problems to console issues. You’ll field calls for payment hiccups as well.

Hours are flexible, around 20 to 29 a week, with opportunities during peak traffic for additional hours (usually during holiday season). Candidates should have a year or more of customer service experience.

The position is 100% remote and limited to residents of the contiguous United States. (Sorry Alaska and Hawaii).

While the salary information isn’t listed on the job post, Glassdoor clocks the pay between $8 and $9 an hour.

Mandatory training will take place from July 18 to August 26. It will be on Tuesdays through Saturdays, from 3 p.m. to 11:30 p.m. EST. Sutherland offers bonuses for perfect attendance in training and the first 30 days of work.

Maybe you’re not a gamer. That’s OK. Check out our Jobs page on Facebook. We post new opportunities there all the time.

Gaming Support/Customer Service and Technical Support at Sutherland

Pay: Not specified

Responsibilities include:

  • Flexing your gaming and tech knowledge to troubleshoot customer issues over the phone
  • Handling multiple types of calls (billing, internet, gaming console and hardware issues)
  • Keeping up with the latest gaming platforms and trends

Applicants for this position must have:

  • One or more years of customer service (in a contact center is a plus)
  • High school diploma or GED
  • Excellent communication and troubleshooting skills
  • High-speed, hard-wired internet connection
  • Typing speed of at least 30 words per minute
  • Proper headset, keyboard and mouse (PC supplied by Sutherland)
  • A secure place to work that’s free of distractions
  • Flexibility to work extra hours if needed

Apply here for the gaming support — customer service and technical support position at Sutherland.

Adam Hardy is an Editorial Assistant at The Penny Hoarder.