Work From Home

Help Students on Their Education Path as a Customer Support Rep for Kaplan

Nicole Dow

by Nicole Dow

Senior Writer

ScoreCard Research

Interested in the education field but know teaching is not your thing? You can still support students on their educational journey. 

Kaplan — a major provider of test prep services, educational programs and professional certifications — is hiring a remote customer support specialist to answer inbound calls, emails and web-based chats with students and clients regarding Kaplan’s products and services. 

This is a full-time remote position which may be done from anywhere in the United States.

This role only requires a high school diploma or GED and one year of experience, preferably in a call center environment or as a customer relations specialist.

Benefits include paid time off, health benefits and retirement plans.

Customer Support Specialist at Kaplan

Responsibilities include:

  • Responding to inbound calls, emails or chats from students and clients in a professional and courteous manner.
  • Troubleshooting student issues — escalating complaints as necessary.
  • Accurately entering information into the company’s order entry system.
  • Documenting student and client interactions.
  • Upselling products and services when appropriate.

Applicants for this position must have:

  • A high school diploma or GED.
  • At least one year of work experience, preferably in a call center environment or in a customer relations role.
  • Stellar communications skills.
  • Working knowledge of Microsoft Office Suite and Gmail.
  • The ability to multitask, work as a team and be self-motivated in a remote work environment.

Benefits include:

  • 401(k) match and two pension programs.
  • Health benefits.
  • Paid time off including paid holidays, vacation, personal days, sick days, one volunteer day and one diversity and inclusion day.

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Nicole Dow is a senior writer at The Penny Hoarder. Contributor Danielle Braff updated this post for 2022.

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