Work From Home

Earn $16/Hour as an Insurance Customer Service Rep With Allstate

Danielle Braff

by Danielle Braff

Contributor

ScoreCard Research

Allstate is looking for an insurance customer service representative with a high school diploma or the equivalent who can answer customer questions about coverage, limits and deductibles. Since the company’s service department is open seven days a week, be prepared to work not only nights but also weekends and holidays. 

This job is available to residents of all states except Alaska, California, Hawaii and New York. It is also not available to residents of Puerto Rico.

To qualify for this job, you should have at least one year of customer service experience and intermediate computer skills. Experience in a call center environment and experience working from home are preferred.

There is a five-week training period that takes place from 2:30 p.m. to 11 p.m. EST on Mondays, Tuesdays, Thursdays, Fridays and Saturdays. That period is followed by a seven-week transitional one in which you will work from 2:30 p.m. to 11 p.m. on Mondays, Tuesdays, Thursdays, Fridays and Saturdays.

You will be compensated with a base salary of $16 per hour ($33,280 annually). You will also get benefits like health insurance, a 401(k), a pension, paid time off and tuition assistance.

If offered the position, you will be required to go through a background check, which includes a drug screen.

Insurance Customer Service Representative at Allstate

Responsibilities include:

  • Answering customer questions via phone and chat about coverages, limits and deductibles. 
  • Identifying additional products that will benefit the customer and using sales skills to help with retention and growth.

Applicants for this position must have:

  • High school diploma or the equivalent.
  • At least one year of customer service experience.
  • Previous call center experience (preferred).
  • Previous work-from-home experience (preferred).
  • A secure home office that meets the requirements.
  • Internet access.

Benefits include:

  • Medical and dental insurance.
  • 401(K).
  • Pension.
  • Tuition assistance.
  • PTO.

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Danielle Braff is a contributor to The Penny Hoarder.

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