Work From Home

Earn $17.50/Hour Plus Benefits as a Call Center Specialist for Thriveworks

Danielle Braff

by Danielle Braff

Contributor

ScoreCard Research

Thriveworks, a mental health organization, is hiring a call center experience specialist. This is a full-time remote position that pays $17.50 per hour. The call center hours are weekdays from 7 a.m. to 9:30 p.m.; Saturdays from 7 a.m. to 6 p.m.; and Sundays from 8 a.m. to 5 p.m. EST.

You will be handling about 50 to 60 calls daily, with a 65% first call resolution, and navigating multiple systems, programs and applications.

To be considered, you should have at least one year of health care experience, one year of call center experience and either a bachelor’s degree or the equivalent work experience.

Benefits — which kick in after 30 days — include a 401(k) with 3% company match, health insurance and paid time off. 

Call Center Experience Specialist at Thriveworks

Responsibilities include:

  • Handling 50 to 60 calls a day with 65% first call resolution.
  • Providing a great customer service experience.
  • Navigating multiple systems, programs and applications. 
  • Providing detailed information on Thriveworks services and related inquiries.

Applicants for this position must have:

  • At least one year of health care experience.
  • At least one year of call center experience.
  • A bachelor’s degree or equivalent work experience. 

Benefits include:

  • 401(k) with 3% employer match.
  • Paid time off.
  • Medical, vision and life insurance.

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Danielle Braff is a freelance writer in Chicago.

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