Help Companies Pay Employees as a Key Account Client Support Specialist

Paycor helps companies manage their payroll, timekeeping and human resources administration using its own, proprietary software. It is hiring a key account client support specialist to work with some of Paycor’s largest accounts to troubleshoot issues, find solutions and help them make necessary changes to fit their needs. 

This is a full-time, remote position. It comes with benefits like health insurance, a 401(k) and paid time off.

Key Account Client Support Specialist at Paycor

Responsibilities include:

• Managing payroll maintenance and updates for the assigned client base using Paycor software.
• Recommending product or service changes to clients to better suit their needs.
• Troubleshooting clients’ problems and customizing payroll solutions through telephone and on-site visits.
• Assisting clients with incoming payroll queries related to Paycor’s software.
• Writing reports and helping clients realize the technical requirements for API connections and other integration solutions.
• Managing payroll posting daily for assigned clients

Applicants for this position must have:

• Bachelor’s degree or equivalent experience (preferred).
• Experience with HCM software, including troubleshooting software.
• Creative problem solving skills.
• Ability to multi-task and pivot on the fly.
• Strong organizational skills.
• Demonstrable customer service experience.
• Experience with project management.
• Excellent verbal and written communication skills.
• Proficient with MS Office and operating systems.

Benefits include:

• Health, dental and vision insurance.
• Life and disability insurance.
• 401(k).
• Paid time off.
• Stock options.

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Tyler Omoth is a contributor to The Penny Hoarder.