Work From Home

Need a Temporary Gig? Check Out This Part-Time Customer Service Job

Danielle Braff

by Danielle Braff

Contributor

ScoreCard Research

Digital engagement services company ModSquad is hiring remote contractors to provide customer support to students and faculty via phone, chat and email for an online college book retailer as it gears up for the back-to-school season. This part-time position will last 90 days. 

To qualify for this position, you should have previous customer service experience and be able to commit 20 hours per week. You will work between 9 a.m. and 6 p.m. PST, plus roughly five hours on weekends and some overnights.

Training begins on July 15, and work will start on Aug. 1.

Chat, Email and Phone Customer Support for Modsquad

Responsibilities include:

  • Answering calls and answering questions from students and teachers.
  • Explaining product offerings.
  • Helping students with their book supply needs.

Applicants for this position must have:

  • Customer service experience on live calls.
  • Typing speed of 30 words per minute minimum.
  • A working headset.
  • A dedicated computer with WIndows 10 or higher.
  • Technical support experience (preferred).
  • Zendesk and Genesys experience (preferred).

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Danielle Braff is a freelancer in Chicago.

Apply here