Work From Home

Fluent in French and English? Earn $16/Hour Plus Benefits at Wayfair

Matt Reinstetle

by Matt Reinstetle

Staff Writer

ScoreCard Research

Are you fluent in French and looking for a work-from-home job?

Online home goods retailer Wayfair is hiring customer service specialists who are fluent in French and English.

In this role, which pays $16 per hour, you’ll help customers resolve their post-order questions and issues, including returns, replacements, refunds and delivery status. You’ll be the first point of contact with customers and will answer phone calls and emails in a polite, professional manner. 

Applicants should have excellent communication skills in French and in English, and a track record of working in a high-volume environment. 

Benefits include a quarterly performance bonus of up to $2,500, health insurance, tuition reimbursement and a 401(k) company match up to 4%.

Bilingual Customer Service Associate at Wayfair

Responsibilities include:

  • Helping customers with returns, refunds, delivery status and back-order inquiries. 
  • Meeting company customer-satisfaction and efficiency metrics.
  • Representing Wayfair in a professional manner over the phone and by email. 

Applicants for this position must have:

  • Fluency in French and English.
  • Previous customer service experience.
  • Experience working in a “high-volume environment.”
  • Communication and relationship-building skills.

Benefits include:

  • Medical, dental and vision insurance.
  • Quarterly performance bonuses up to $2,500.
  • $500 referral bonuses.
  • Up to $5,250 in tuition reimbursement.
  • 401(k) with company match up to 4%.
  • Employee discount

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Matt Reinstetle is a former staff writer at The Penny Hoarder. Contributor Danielle Braff updated this post for 2022.

Apply here