Work as a Customer Service Rep for This Learning Platform (With Benefits)

Want to join the wave of remote learning?

Outschool, an online education company, is hiring a full-time customer support representative.

In this role, you’ll handle questions and issues from teachers and parents. You’ll be expected to handle complex situations in a high-volume environment, so critical thinking skills and expert product knowledge are essential. 

The job comes with a long list of benefits, including the opportunity to take classes on Outschool.

Customer Support Representative at Outschool

Responsibilities include:

• Provide product support to parents and teachers (primarily via email).
• Advise and resolve problems for both teachers and parents.
• Advocate for policy and product changes, balancing the needs of teachers, parents and company.

Applicants for this position must have:

• At least one year of customer service experience in a high-volume environment.
• Critical thinking and problem-solving skills.
• Ability to quickly learn product features and policies.
• Legal residency in the U.S. or Canada.
• Bachelor’s degree and K-12 education experience preferred. 

Benefits include:

• Medical, dental, vision, disability and life insurance coverage.
• 401(k).
• Stock options.
• Paid time off and family leave.
• Expensable meals and home office setup.
• Professional development and education opportunities.

Check out related work-from-home stories:

Want to Work From Home but Don’t Know Where to Start? Try These Companies

These Home Office Essentials Will Prepare You for Your Work-From-Home Job

Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Tiffany Wendeln Connors is a staff writer/editor at The Penny Hoarder. Read her bio and other work here, then catch her on Twitter @TiffanyWendeln.