Work From Home as a Contact Center Service Manager at U.S. Bank

U.S. Bank is hiring a contact center service manager. This is a full-time remote position expected to pay between $61,000 and $79,000.

You will be responsible for managing customer service staff, receiving customer inquiries, investigating requests, answering questions and maintaining a current knowledge of products and services.

You must have a bachelor’s degree or equivalent work experience, and it’s preferable that you have customer service experience and problem-solving skills.

Benefits include a 401(k), paid vacation time and adoption assistance. 

Contact Center Service Manager at U.S. Bank

Responsibilities include:

• Managing customer service staff.
• Receiving customer inquiries, investigating requests and answering questions.
• Maintaining a current knowledge of products and services.
• Coaching all contact center personnel within the site location.

Applicants for this position must have:

• A bachelor’s degree or equivalent work experience.
• Up to three years of relevant experience.
• Customer service and problem-solving skills are preferred.

Benefits at U.S. Bank include:

• Medical, dental and vision insurance.
• 401(k) and employer-funded retirement plan.
• Up to 11 paid holidays plus paid vacation time.

Check out related work-from-home stories:

• Want to Work From Home but Don’t Know Where to Start? Try These Companies
• These Home Office Essentials Will Prepare You for Your Work-From-Home Job
• 4 Reasons for State Restrictions on Remote Jobs

Be sure to browse other job listings in our Work-From-Home Jobs Portal. We post new opportunities all the time — and we vet them, too.

Danielle Braff is a freelance writer in Chicago.